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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference | 
enlarge | Author: Quint Studer Publisher: Fire Starter Publishing Category: Book
List Price: $28.00 Buy New: $15.00 You Save: $13.00 (46%)
New (38) Used (119) from $1.43
Sales Rank: 5739
Languages: English (Unknown), English (Original Language), English (Published) Media: Paperback Edition: 1 Pages: 280 Number Of Items: 1 Shipping Weight (lbs): 1.1 Dimensions (in): 8.9 x 6 x 0.8
ISBN: 0974998605 EAN: 9780974998602 ASIN: 0974998605
Publication Date: March 1, 2004 Availability: Usually ships in 1-2 business days
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Product Description A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer GroupÂ’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum. In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint StuderÂ’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. ItÂ’s about courageous leadership."
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